HORIZON TOURS REFUND POLICY

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At Horizon Tours, we are family first and foremost and know that despite the best intentions, things can happen.

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If you need to make a change to your booking, please contact us on info@horizontours.co.nz and we will accommodate your request when we can.  Remember to include your booking number to expedite your request.

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REFUND POLICY

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Any request to change the booking must be made at least forty-eight (48) hours before your original scheduled time, and all change requests are subject to availability.

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In purchasing a tour with Horizon Tours you are agreeing to the following terms and conditions:

• A full refund will be paid if you cancel your trip at least a week in advance of your booking.

• Cancellations made within a week, and more than forty-eight (48) hours of your booking will receive a 50% refund of the tour cost.

• Cancellation requests received less than forty-eight (48) hours of the tour will not be refunded.

• Refunds will not be paid if you do not arrive at the pre-arranged meeting points at the correct time.

• A small portion of your booking fee may be withheld to cover 3rd party charges and associated costs. This portion shall be reference as Cancellation fee. See specific tours below where this cancellation fee applies.

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For those who have purchased a Southern Skies Stargazing tour:

• A full refund, minus cancellation fee, will be paid should your tour be cancelled due to bad weather. 

• Refunds will not be paid if you do not arrive at the pre-arranged meeting points at the correct time.

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For those who have purchased a Cruise ship excursion:

• A refund will be issued should your ship be unable to dock on the day of the tour. In this situation, a small cancellation fee of no more than 10% may be withheld, which will be used to (part) cover operational expenses.

• Refunds will not be paid if you do not arrive at the pre-arranged meeting points at the correct time.

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For those who have purchased a Celestial Dunedin Accommodation Package

Cancellations of the Celestial Accommodation and Stargazing Package are permitted up to 2pm, one day prior to arrival. If notification is received after this time, a cancellation fee of $400 for each room booked will be charged. This package is subject to availability and cannot be used in conjunction with any other offer. Bookings are essential, and booking fees and surcharges may apply. Further limit and conditions may apply including but not limited to black out dates, and weather restrictions.

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All other circumstances will be reviewed on a case by case basis.

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Please contact us if you have questions with regards to our Refund Policy. Horizon Tours is based in Dunedin, New Zealand.