The following discloses the terms of use for this website www.horizontours.co.nz and associated material found on our website.  By accessing and viewing the pages of this website you agree that you have read and accepted the terms of use set out below.

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Changes to Bookings

Children and Teenagers 15 years and under must be accompanied on tour by a paying adult. Prior approval must be sought from Horizon Tours for children 15 years and under to tour unaccompanied.

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We reserve the right to cancel or alter any service, tour or price at any time.

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Copyright and Intellectual property

Except as expressly provided on this website, Horizon Tours New Zealand Ltd holds all copyright and other intellectual property rights in this website (www.horizontours.co.nz) and the information on this website, and reserves all of its rights.

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Display, Distribution, Reproduction of material on website

You may electronically reproduce the information on this website solely for the purpose of viewing and/or storing that information for your own use.  You may not display or distribute any information on this website, or reproduction of any such information, in or to the public without our prior written permission.  For information on obtaining permission to display, distribute or reproduce any part of this website, contact us directly at info@horizontours.co.nz.  Where such permission is granted, appropriate acknowledgement of Horizon Tours New Zealand Limited must be made.

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Disclaimer and exclusion of liability

We exclude all obligations and warranties that by law we are permitted to exclude.  Except as imposed by law on a basis that can not be excluded, we:

• have no liability or obligation to you or any other person on any basis, whether in contract, tort (including negligence), equity or otherwise; and

• are not liable to you or any other person for any loss, whether direct or indirect (including loss of profit), arising from or in connection with your use of this website or the information on this website.

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Linking to this website

If you link to any pages on this website, we request that you acknowledge us appropriately.  We would appreciate notification and details of any linkages made being sent to info@horizontours.co.nz.  We reserve the right to decline any linkages which we deem inappropriate.  We do not endorse any website (or organisation or person associated with that website) that has links to this website.

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Privacy

Horizon Tours New Zealand Limited will hold securely any personal information about you that we receive through this website.  We will only use that information for our own business purposes or objectives.  You may access that information by request made to our offices and request the correction of any errors in that information.

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Refunds: For tours that are less than 1 day duration

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Horizon Tours New Zealand Limited will provide a full refund or credit for cancellations if made more than one week prior to your tour. We reserve the right to charge up to 50% for bookings cancelled within one week, but before 48 hours of their tour, and 100% for bookings cancelled within 48 hours, or for no-shows.  Should Horizon Tours New Zealand Limited cancel a tour for any reason, such as inclement weather, Horizon Tours New Zealand Limited will provide either a full refund or will reschedule at your option.

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Security

All payments are processed via DPS, DPS is committed to data security. DPS uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. For example, DPS stores the data in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When DPS transmits sensitive information (such as credit card numbers), DPS protects it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption. DPS is a level 1 certified PCI-DSS compliant provider:

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PCI DSS

PCI DSS, the Payment Card Industry Data Security Standard is a set of security requirements relating to the protection of card holder data. The standard is governed by the PCI Security Standards Council, an organisation put together by most of the major card schemes VISA, MasterCard, American Express, JCB and Discover. It's relevant for any entity that stores or transmits sensitive card holder data, that being generally things like the PAN (card number), Card security code, track data, PIN block. The current version of the standard is Version 1.2. Preceding PCI-DSS the card schemes had their own standards, the VISA Account Information Security (AIS) standard formed the basis to most of the PCI-DSS requirements."

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Changes to Terms and Conditions

Horizon Tours New Zealand Ltd reserves the right to amend these terms and conditions at any time.

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COVID19

Covid19: If your tour is cancelled due to government restrictions we can either offer a full refund (before the commencement date of the tour), transfer your booking to another departure date or refund the remaining portion of the tour price (if the tour has already started).  

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All other circumstances around Covid19 cancellations will be reviewed on a case by case basis.

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Accommodation and Activities 

Changes to accommodation or activities that differ from those advertised may occur from time to time due to unforeseen circumstances. Any changes to accommodation or activities will be of a similar or greater standard and value.

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Route

Weather conditions, road closure or other unforeseen circumstances may, from time to time, cause a detour to the advertised route. 

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Cruise Ship Excursion Tours

Children / teenagers 15 years and under booked on a Cruise ship excursion tour must be accompanied on tour by a paying adult.

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If your Cruise ship arrival and departure times change, we will do our best to adjust our tour times to best fit these changes. In most cases, it will be a simple case of delaying the start of the tour. We will endeavour to communicate with you a course of action, particularly if we cannot delay the start of the tour. Please ensure all contact details are included in the booking including any "local" mobile numbers you may use whilst cruising.

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Some ship’s departure time can be around or before the tour’s end time. We will endeavour to provide as much of the advertised tour as practical, however, some parts of the tour may change on the day to accommodate these early departure times.

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